FREQUENTLY ASKED QUESTIONS
GENERAL INFORMATION
The reopening is planned for the coming months. The exact date will be confirmed later. Stay tuned by subscribing to our newsletter and checking our official platforms.
AWŪ urban sanctuary will open:
- At QUARTIER DIX30®, located at 6000 boul. de Rome, 4th floor, Brossard QC J4Y 0B6
- And in Québec City, located at 2828 boul. Laurier, 17th floor, Québec QC G1V 0B9
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AWŪ is the vibrant and accessible sister brand of Strøm. It continues STROM Group’s mission to contribute to the well-being and balance of its ever-growing community, a mission it has carried for over 15 years. Read the official press release here: Press release.
Although developed by STROM Group, AWŪ offers a distinct concept; more urban, social, and accessible with a warmer atmosphere and a complementary offering to traditional Nordic spas.
STROM Group is actively exploring expansion opportunities, including in the United States and internationally, while strengthening its presence in Québec. Each project is carefully evaluated to ensure it aligns with the brand’s values and commitment to delivering a high-quality experience.
EXPERIENCE AND SERVICES
Basic sanctuary access gives you 2 hours in our facilities.
If you’d like to extend your experience, flexible pricing allows you to stay longer at a
rate of $20 per additional hour.
When you leave, your final payment is adjusted based on the actual time you spent, up to a maximum of 5 hours, after which the rate becomes unlimited for the day.
This approach lets you enjoy your experience at your own pace, without constraints.
Access includes the thermal cycle, movement studio classes, the nomadic space, as well as special events (as per the schedule).
The rental of a bathrobe, a towel and a locker is included.
Beauty treatments, massages and café-restaurant purchases are not included in the
access fee.
Access to the sanctuary and our services is reserved for guests aged 16 and over.
The café-restaurant is exclusive to sanctuary guests.
The movement studio is exclusive to sanctuary guests.
No worries! The duration of your massage or beauty treatment is automatically added to your visit at no extra charge*. Plus, you’ll receive one free hour when you enjoy a dish at the café-restaurant.
*The price of beauty treatments, massages, and café-restaurant purchases is not included in the access fee.
A few weeks before the reopening date. The opening is scheduled in a few months, and the exact date will be confirmed later.
Stay informed by subscribing to our newsletter and checking our official platforms.
No, reservations will not be mandatory. Please note that walk-in spots may be
limited during busier periods.
The new concept will feature a redesigned access structure. Details will be shared as
the opening approaches.
Yes, you’ll be able to obtain an insurance receipt directly from the massage therapist.
GIFT CARDS AND OFFERS
Gift cards can be purchased directly on our website, in the Pre-opening offers section. You’ll receive your gift cards by email (digital format).
Each service purchased will be sent on a separate card.
This means you can use one offer to give multiple gifts or keep the cards for different
visits.
Pre-opening gift cards will be valid starting on the official opening day of the new locations, according to the services indicated on the card. You’ll be able to present them on-site during your visit.
When purchasing, each service is issued on a separate card. You can download the PDF or forward the email to the person of your choice.
No, gift cards do not have an expiration date. They can be used at any of our Québec locations once they open, in accordance with the validity and services indicated on the card. One year after the purchase date, an additional fee may apply.
See our detailed terms and conditions by clicking here.
Yes, there’s no limit to how many you can buy. You can take advantage of several
offers in the same order, for yourself or as gifts for loved ones.
These offers are available for a limited time. We recommend not waiting until
the last minute to take advantage of them.
Visit stromspa.com and purchase a $150 gift card. After your purchase, you’ll receive two separate emails: one for the Strøm gift card and another for the AWŪ complimentary access. Enjoy your $150 Strøm Nordic Spa gift card right away, and experience access to AWŪ urban sanctuary as soon as it opens in a few months.
Pre-opening gift cards are non-refundable. However, they retain their value and can be used without any time limit after the opening.
If you purchased an electronic gift card, you can easily find it in your confirmation email. Write to us at info@awu.com if you need assistance.
No. Payment by any gift card is not accepted for online purchases or for buying another gift card.
SKYSPA gift cards will retain their monetary value and will be applicable to our products and services once AWŪ locations open.
No. Strøm Nordic Spa gift cards are only valid at spas under that banner. The new brand will have its own gift cards.
No. Strøm Nordic Spa memberships remain valid only at spas under that banner. The new concept will feature a redesigned access structure. Details will be revealed as the opening approaches.
Don’t hesitate to contact us at info@awu.com.
JOBS AND OPPORTUNITIES
Yes. Positions will be available in the coming weeks. Stay tuned on our website and social media to see job postings.