Frequently asked questions
SANCTUARY ACCESS
Access includes:
- the thermal cycle
- movement studio classes
- the nomadic space
- various special events (depending on the programming)
- the rental of a bathobe, towel and locker
Beauty treatments, massages, and café-restaurant purchases are not included in the access fee.
Basic access to the sanctuary includes 2 hours in our facilities.
- If you’d like to extend your experience, flexible pricing allows you to stay longer. Access becomes “unlimited” once you exceed 4 hours on site; after that point, the price of your access will no longer increase, even if you stay until closing.
- When you leave, your final payment is adjusted based on the actual duration of your visit.
To learn more about how the sanctuary works, click here.
No worries! The duration of your massage or beauty treatment is automatically added to your visit at no extra cost. In addition, you’ll receive a free additional hour with the purchase of a meal at the café-restaurant.
*The cost of beauty treatments, massages, and café-restaurant purchases is added to the price of sanctuary access.
Access to the sanctuary is reserved for visitors aged 16 and over.
Practical information
View the detailed hours for each sanctuary here: Contact us
Online: Credit card payments are accepted. Gift card payments are not accepted on our website.
On site: Debit cards, credit cards, and AWŪ gift cards are accepted. Please note that cash is not accepted.
Access to the sanctuary and all services is reserved for visitors aged 16 and over.
Quartier DIX30
- Free on-site parking, both underground and outdoor (blue section for underground parking; M2 elevator recommended).
- EV charging stations available (fees apply).
Québec
- Free underground parking with ticket validation at the AWŪ reception desk.
- Located beneath the Jules-Dallaire Complex (blue section; Tower 1 recommended).
- FLO network EV charging stations available (fees apply).
Quartier DIX30
- The sanctuary is located on the 4th floor, in the building adjacent to the ALT Hotel.
Access via Door 2 at 6000 De Rome Boulevard, located between the ALT Hotel and Théâtre Manuvie. - From the underground parking: The M2 elevators in the blue section lead directly to the sanctuary.
Québec
- The sanctuary is located on the 17th floor of Tower 1 of the Jules-Dallaire Complex (the towers are connected on the 2nd floor).
- Entry is possible through all doors of the Complex; however, the easiest access is via Tower 1 (Route de l’Église). If entering through another tower, go first to the 2nd floor and follow the signs to Tower 1.
- From the underground parking: Take the elevator to the 2nd floor, then use one of Tower 1’s main elevators to reach the 17th floor.
Please plan to bring:
- sandals or indoor footwear for moving around the site
- a swimsuit for the thermal cycle
- comfortable clothing for participating in movement studio classes
- a non-breakable water bottle
- a waterproof bag for your swimsuit at the end of your visit
If you forget anything, several essentials are available for purchase at the boutique.
Quartier DIX30
- Outdoors, the sanctuary features two thermal baths, one cold bath with waterfall, and a terrace.
- Indoors, you’ll find two saunas, one steam bath, a relaxation room, a movement studio, a café-restaurant, a nomadic space, and a boutique.
Québec
- Outdoors, the sanctuary features two sections, each including a thermal bath, a cold bath, and a terrace.
- Indoors, you’ll find two saunas, two steam baths, a movement studio, a café-restaurant, a nomadic space, and a boutique.
Yes, complimentary Wi-Fi is available on site for visitors.
Yes, the use of electronic devices (cell phones, tablets, or laptops) is permitted within the sanctuary, provided they are used discreetly and respectfully.
Yes. At AWŪ, the atmosphere is relaxed. Everyone is free to speak softly, with respect for others and the space.
Yes. The following areas at both sanctuaries are accessible to visitors with reduced mobility: reception, boutique, café-restaurant, nomadic space, locker rooms, massage rooms, and select beauty treatment rooms.*
Due to the configuration of the facilities, the thermal cycle is not adapted.
*Please contact our customer service team for more information.
Reservation
You can book online at any time or by phone.
If your desired date is not yet available in the booking calendar, please check back, as dates are released gradually.
A credit card is required to complete a reservation, even if you have a gift card. No amount will be charged before your visit.
Book now
A credit card is required to complete a reservation, even if you have a gift card. No amount will be charged before your visit. You may present your gift card upon arrival.
Sanctuary access: No, reservations are not mandatory. However, availability without a reservation may be limited during busier periods.
Massages and beauty treatments: Reservations are recommended to secure your preferred time slot.
Reservations can be cancelled or modified up to 48 hours prior to the scheduled visit time. For any cancellation or modification made less than 48 hours before the appointment, 25% of the cost of the reserved services will be charged to your credit card. In the event of a no-show, 50% of the cost of the reserved services will be charged to your credit card.
- Massages and beauty treatments: We recommend arriving 15 to 20 minutes before your appointment.
- Sanctuary access: Time slots are designed to welcome visitors at the appropriate moment. You have a maximum grace period of one hour after your scheduled time to arrive.
Yes, you can select your preferred massage therapist when booking online. This option will appear once you have selected the day and type of massage.
Yes. If your preferred combination is not available, please contact us.
Our nail treatments are offered on natural nails only, with or without nail polish.
GIFT CARDS
- A reservation is the planning of your visit. A credit card is required to complete a reservation, even if you have a gift card.
- Purchasing a gift card allows you to offer the experience to someone else, or to purchase a service without immediately scheduling your visit. Gift cards are purchased in advance on our website.
Your gift card may be used during your visit to the sanctuary for regularly priced services or products, according to the details indicated on the gift card. Gift cards cannot be used for purchases on our website.
Each service is issued on a separate electronic gift card.
This allows you to take advantage of an offer to give multiple gifts or to use the cards across different visits.
At the time of purchase, each service is issued on a separate card. You may download the PDF or forward the email to the recipient of your choice.
No, gift cards do not expire. They can be used at any of our Québec locations, in accordance with the validity and services indicated on the gift card. One year after the purchase date, an additional fee may apply.
See our detailed terms and conditions by clicking here.
For complimentary cards or partner gift cards, additional conditions may apply. We recommend carefully reviewing the terms indicated on the card.
Please contact us at info@awu.com.
MOVEMENT STUDIO
The movement studio is a space offering group classes open to all, including yoga, Pilates, stretching and mobility, guided meditation, and more.
Classes of approximately 45 minutes are offered daily, from mid-morning through the evening, following a schedule thoughtfully created for each sanctuary.
All classes are included with sanctuary access.
The movement studio is exclusively available to sanctuary visitors.
Reservations are not required. You may choose to join a class on site, based on how you feel in the moment. If you wish to guarantee your spot, a booking link is included in your sanctuary access confirmation email.
Comfortable clothing suitable for movement. Mats and accessories are provided.
Massages and beauty treatments
Yes, receipts for insurance purposes can be obtained directly from your massage therapist.
For massages: Massage therapy is not recommended for individuals with heart conditions, high blood pressure, respiratory issues, angina, or diabetes. For any other medical condition, we recommend consulting your physician before booking.
For beauty treatments: Some treatments use allergenic ingredients that may not be suitable for all skin types or for pregnant individuals.
We recommend arriving 15 to 20 minutes before your scheduled appointment.
Café-restaurant and nomadic space
The café-restaurant is exclusively available to sanctuary visitors.
No reservation required. Simply arrive at the time that suits you best.
Located within the café-restaurant, the nomadic space is designed for working on your laptop or enjoying a good book. Between a movement studio class and the thermal cycle, the space welcomes you from morning to evening. Included with sanctuary access.
Yes, this is possible with sanctuary access. Please note that during mealtimes, tables are prioritized for visitors dining at the café-restaurant.
